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Retail & E-Commerce

Low conversion is not an advertising problem. It sits in the site.

Most shops buy reach for a site that does not sell. In the model, paid reach moves conversion by fractions of a point - site, tech and repeat business by multiples. Here are the numbers, the levers, and what we build for it.

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How many visitors actually buy · Conversion rate

Same numbers, your business: pull the levers and watch what moves.

Conversion rate

2,6%

Margin / contribution

12,5%

Hebel

40 %
20 %
50 %
Mass marketPremium
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Simplified calculation: only the leverage effect of the four levers. Cost of goods, logistics, returns and storage are not included - the figure shows what the screws turn, not the full contribution margin.

Where the margin goes

Share of visitors who become buyers - the central lever of every shop. Every extra point works on every euro of reach you already pay for.

The foundations decide before the advertising starts.

A shop without clean foundations converts at around 1.5 %. Site, speed, checkout and tech lift that in the model by +2 pp - more than any campaign. Whoever buys reach first pays the problem twice: once for the ad, once for the bounce.

Source: Elogic eCommerce Benchmarks 2026; Littledata Conversion Data

Repeat business is the margin you do not have to buy again.

Repeat revenue lifts margin in the model by +12 pp - because the second purchase costs no acquisition. That takes no discount war, but your own customer data and a reason to come back.

Source: Bain & Company Retention Economics; SimplicityDX Acquisition Cost Data

Paid reach is rented. You never own it.

Paid reach moves conversion and margin in the model only within the noise - the lift is barely measurable and stops when the budget stops. It is the last lever, not the first.

Source: Measured Incrementality Study; Attribution & ROAS Benchmarks 2026

The numbers behind it

1.5 %
Conversion rate without foundations (base)Source: Elogic eCommerce Benchmarks 2026; Littledata Conversion Data
+2 pp
Conversion lift from site and techSource: Elogic eCommerce Benchmarks 2026; Littledata Conversion Data
+12 pp
Margin from repeat revenueSource: Bain & Company Retention Economics; SimplicityDX Acquisition Cost Data
±0.05 pp
Conversion effect of paid reach in the model - noiseSource: Measured Incrementality Study; Attribution & ROAS Benchmarks 2026

What we build for it

Conversion optimisation on the site itself, tracking with Consent Mode v2 so Google Ads can learn at all, a CRM for the second purchase - and retargeting only once the site carries. Order is the lever here.

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Common questions

  • Why do visitors not buy although the traffic is fine?
    Because the site does not sell. 1.5 % conversion is typical for a shop without foundations; speed, trust, checkout and tech lift that by +2 pp. More traffic onto the same site changes nothing.
  • When is conversion optimisation worth it?
    As soon as you pay for reach. Every point of conversion works on every euro you already spend - the only lever that acts retroactively on your existing budget.
  • How do I grow the share of repeat customers?
    With your own data and a reason: who bought what, when they reorder, what fits. Repeat business lifts margin in the model by +12 pp because acquisition drops away. That is CRM work, not a discount campaign.
  • Do I need Google Shopping or Meta ads?
    Only once the foundations stand. Advertising onto a site that does not convert is rented reach without return. We run ads when the number behind them holds - and measure the lift instead of believing it.

Next step

Where do you stand?

The analyzer shows in a minute whether your shop has tracking with Consent Mode, how fast it loads on mobile and whether machines can read it. What counts first, we think through together.